Maintenance Request Instructions
Circle uses a Work Order (WO) system to track all requests for maintenance and repairs that Tenants send in. There are three ways to submit a WO for maintenance in your home:
- Submit using Circle’s Tenant Portal. This is the fastest way to send your request to Circle. You can access the Portal, and register for an account by clicking here. If you need help registering for an account, contact tenantservices@circlelandtrust.ca, or 437-781-8432 ext 2.
- Submit by emailing maintenance@circlelandtrust.ca
- Submit by calling our Maintenance Line at 437-781-8432 ext 4
After-Hours Maintenance Emergencies
Circle’s Maintenance Phone Line is answered 24 hours a day, every day. Outside of regular business hours (8:30am-4:30pm Monday-Friday), calls to the Maintenance line are directed to our after-hours emergency answering service. Any emergencies that are called-in after-hours will be sent to our on-call maintenance staff, who will make sure it is addressed. Maintenance emergencies are issues that put Tenant and building safety at risk: fire, flood, and no heat or power. If your after-hours request is not an emergency, the operator may ask you to call back during business hours. You can submit maintenance requests anytime via the Tenant Portal, or by email.
When submitting any WO, please provide the following information:
- Description of the issue
- Tenant address and unit number
- Tenant name and phone number where you can be reached
- Any access notes or restrictions
- Any pets in the home that we should be aware of
- Please add photos wherever possible to help illustrate the problem